We can usually help with any problems with one of our games once you have them on your device, but you may have other questions about updates, getting downloads delivered to your device, changing your credit card details for your account etc. that are things that Astraware can't help you with directly.


For problems like these it's best to go to the NOOK support pages, just select the Frequently Asked Questions section for your device on this page : Barnes & Noble NOOK Support page


Some examples of the kind of advice offered there : 

  • How to register and update a Nook account
  • How to fix WiFi and network problems
  • How to buy, update, and delete apps
  • How to connect to a Mac or PC to transfer files and make backups
  • How to use and make shelves, and organise the library
  • How to use profiles so that more than one person can use the NOOK and have their own settings
  • How to set up the Google Play store and manage that


 For anything that's specific to one of our games, then we will do our best to help!  Check our support pages here and use the contact form to get in touch if you still need to!