How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Do you still sell and support games for Palm OS, Windows Mobile, BlackBerry or Symbian?
Can I become a beta tester?
How do I take a screenshot on my device?
Clearing my Android game data
NOOK App Store closure – Support for Astraware customers
See all 11 articles
How do I download a game to my NOOK?
How do I know if there is an update for a game on my NOOK?
Can I redownload my Android game from Google Play?
What is Game Center?
I have a problem with my iPhone/iPad/iPod touch game - who do I contact?
My iPhone or iPod touch application closes unexpectedly
I have a problem with my Android game - who do I contact?
Fixing problems with Astraware games on a NOOK HD or HD+ device
Why isn't Astraware Word Games accepting a word?
See all 7 articles
Astraware In-Game Help
Contacting Astraware for Support
How do I get back purchases I made on a previous install?
Where do I find my purchased extra 'Anytime' puzzles? (Version 2 and above)
Bugs and Suggestions
See all 9 articles
Introduction and types of clues
How to use Astraware Crosswords
Crosswords - Latest Release Notes
How do I start a daily or weekender puzzle in Crosswords 2?
What do the Percentiles mean in Crosswords 2?
How do I get my previous purchases back in the new Crosswords 2?
I had to reset my device and lost the puzzles, how do I get them back?
See all 13 articles
Astraware Crosswords on NOOK (Bundled version)
NOOK Crosswords (Bundled or Deluxe version)
Crosswords for Nook HD Long Term Support
How do I remove Astraware Crosswords from my NOOK?
How To Solve Sudoku (Intro)
Sudoku Techniques (Advanced)
Why is my time submitted for Sudoku of the Day different to what I see on-screen?
Hints on Astraware Sudoku repeating
Sudoku problems (1.82 on Apple devices)
How do I play each of the Solitaire games?
How do I turn on or off the Card Highlights in Astraware Solitaire?
How do I change the game settings for Solitaire so it plays the way I want it to?
How do I get the 10H card in the golden deck? ( Limited Redeals )
I'm having difficulty identifying the cards on my small device in Astraware Solitaire, can you adjust them?
See all 7 articles
Mahjong for iOS 11 - Update in progress!
How do I get the Featured golden tile in Astraware Mahjong?
How do you change the difficulty level on Mahjong Of The Day?
Zooming in or out in Mahjong (adjusting the tile sizes)
How do I turn off the automatic hints in Astraware Mahjong?
See all 8 articles
Astraware Casino (for iPhone/iPad) version 1.50 crashes as soon as I launch it!
I've changed device and now Astraware Casino HD is showing me ads! (Apple devices)
Is this real money I'm playing with?
Is Astraware Casino "fair" like a real casino?
How to play the games in Astraware Casino
See all 7 articles
Codewords - Latest Release Notes
How To Play Codewords
Hints on how to play Codewords
Where has the Auto-Fill option gone from CodeWords?
How do you play Mijnlieff?
Mijnlieff crashes on iOS 8
Astraware Word Games
Word Games FAQ
Word Games on latest iOS version
Can I turn off the doodles on Astraware Word Games?
How is the Word Power calculated in Astraware Word Games?
What words are accepted in Astraware Word Games?
The doodles are cool! How many are there, and how did you make them?
Astraware Kriss Kross
Kriss Kross FAQ
How to play Kriss Kross
Kriss Kross Extra Features
Problems with picking up words or moving the boxes
Kriss Kross - Latest Release Notes
Astraware Number Cross
Number Cross FAQ
How To Play Number Cross
Number Cross Extra Features
Number Cross - Latest Release Notes
Astraware Wordsearch SAT Editions
Astraware Wordsearch SAT Info
How to use Astraware Wordsearch - SAT Editions
Hints and Tips for SAT Wordsearches
Getting the most out of Astraware SAT Wordsearches!
Wordoku - Latest Release Notes
How To Play Astraware Wordoku
How are Wordoku times calculated?
Astraware Acrostic Help
Acrostic - Latest Release Notes
How To Play Astraware Acrostic
Astraware Puzzle Games
Starting Daily Puzzles
Completing and Submitting Daily Puzzles
Scoreboards and Percentiles
Daily Puzzle Difficulty
Welcome to Puzzle Streams
Game Credits (Stamps)
Playing Free Puzzles
Videos and Surveys
Using Stamps for Daily Puzzles
Puzzles Plus Subscription (Apple)
Puzzles Plus Subscription (Google Play)
Puzzles Plus Subscription (Amazon)
How to Cancel A Subscription (Google Play)
How to Cancel A Subscription (Amazon Appstore)
See all 6 articles
In-App Purchases Available
Replay Puzzle Packs
Account and purchases (Android)
Account and purchases (Apple)
Switching to another device
Data and Privacy
Bugs and problems
Problem getting the daily puzzles
The game doesn't fit my device's screen well
I've found a problem with the game, who do I tell?
Feature Suggestions and Beta Testing
How to contact us!
How to contact us by email
Response times (why haven't you replied yet?)
Help Desk Software